Although we would recommend creating an account so that you can keep track of your orders and their status, Retrococo does not require you to have an account. To go to checkout without registering simply click on the Paypal icon and follow the instructions to pay for your items. All parcels will be sent to the registered address stated on the Paypal account.
A wish list helps you to save a list of your favourite items found on Retrococo. You can email the list to yourself to remind you of that amazing skirt that would totally look fabulous on your bestie and would make a great gift. Or even better, why not give your family and friends a helpful hand and send the list to help them with gift ideas for you!
Once you have created an account, you'll be able to log into your My Account at anytime to change your password, email address and delivery information.
Not a problem, simply click on the Forgot Password link and follow the instructions. If your problem continues, please contact our customer service team via the CONTACT US link and we will help to resolve your issue.
We use Paypal to process all of our payments. Paypal accepts all major credit cards from Visa, Mastercard, American Express and Discover.
No, you can purchase an item simply by going through to 'Instant checkout'. By following the instructions you can then make your purchases as a guest.
You will then be sent email verification of your payment.
If you would like to amend or cancel a pending order, please contact our customer service team via the CONTACT US link with your order number and cancellation or amendment request details and a we will help to resolve your issue.
At Retrococo we take our quality control very seriously. Every item is checked and double checked before leaving our building. If you receive an item that does not match its description please contact our customer service team via the CONTACT US link with your order number, item details, the description of the fault and/or photos of the item and we will help to resolve your issue.
Blimey! How did that happen? Well let us begin by apologising for the mishap. Please contact our customer service team via the CONTACT US link with your order details and a description/photo of the item that you received and a we will be in contact to resolve this issue.
All orders will require a signature upon delivery. If you are not home at the time of delivery, you will receive a notification card via our courier with further delivery instructions.
If you are not fully satisfied with your order, we are more than happy to accept returns.
You can return any item you are not happy with for a refund within 28 days of receiving your parcel.
Once you have received your order you then have 14 days to contact our customer service team via the CONTACT US link with your:
A member of our customer services team will then contact you with our return address details.
You will then have a further 14 days to return your item.
Once we receive an email from you requesting a return we will contact you with our returns details.
After we receive your returned parcel, customer services will then process your request and issue a refund.
Your refund will then be processed within 3-5 working days once we receive your return. This may vary depending on your banks/PayPal processing time however you will receive a refund confirmation email once we have done so.
Unfortunately, we do not offer exchanges. We would advise that you place a new order and return your original purchase for a refund if applicable.
Retrococo sell various popular high street and designer labels and know that size variations can vary from brand to brand as well as from country to country. We always try to make a point of stating the information the individual items label states and also give further information on size measurements. When making a decision on an items sizing please use the measurements provided to ensure the item will fit before making a purchase. If you feel you would like any further information on an individual item, feel free to contact our customer services via the CONTACT US link with your enquiry.
If you have not found the answer you were looking for please feel free to contact us.
For all other enquiries please contact our admin team via email:
Retrococo endeavours to answer your enquiries as quick as possible.